Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery relevant real-life examples, useful to be able to apply this knowledge
The tutor made the course very engaging and managed to take us through some very relevant real-life examples where we can apply the knowledge.
British Geological Survey
Tutor was by far the most engaging I have experienced
| I’ve been on a few courses similar to this in the past (run by other companies) and the tutor was by far the most engaging I’ve experienced. |
Science & Advice for Scottish Agriculture
Excellent tutor, I felt supported throughout the course and up to the exam
The tutor was very professional, knowledgeable, warm and engaging. Obviously knew her subject very well and was thoroughly skilled at teaching it. What really exceeded my expectations was how invested she was with all of the students’ goals for the course, and the ‘above and beyond’ efforts she made in helping us to thoroughly understand the topic. I really felt very supported throughout the course and right up to the exam. The whole process from booking/admin to completing the course was very professional. An excellent ambassador for Bywater.
Evolution Ltd
Informative and patient tutor
| Tutor was very good, informative and patient. |
RAF
Tutor adapted quickly to delivering a training course to Military personnel.
| Tutor had a wealth of experience and adapted quickly to delivering a training course to Military personnel. |
RAF
Tutor's lead and participation in the role play was exemplary
| The tutor’s delivery of the content and his participation in the role play was exemplary |
Husqvarna UK Ltd