Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEverything came together at the end of the course
| The tutor explained everything very clearly, kept the group engaged, was very knowledgeable and everything came together at the end of the course |
Albany Infrastructure Management
Tutor had real industry experience, conversant with existing contracts at TWUL
Great to listen to someone with real industry experience, not someone who acquired wholly theoretical information. Tutor seemed to be fully conversant with existing contracts at TWUL.
Thames Water Utilities Ltd
Amazing tutor, reason for my success in the exam
| He had an amazing tutor, who was the reason I passed the course. |
National Security Inspectorate (NSI)
Flow and delivery of the course was of a very high standard
I thought the tutor was very engaging and knowledgeable on his subject. The flow and delivery of the course was also of a very high standard
NHS Property Services Ltd
The course tutor encouraged participation and debate
Tutor encouraged participation and debate. Good depth of knowledge.
Network Fire Services Partnership
Applicability of the course content to the 'real world' was excellent
Applicability of course content to ‘real world’ was excellent.
Diurnal Ltd