Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetConstructive feedback and support to all of the students
Tutor was well-prepared, knowledgeable, and engaging, providing clear explanations, and offering constructive feedback and support to all of the students.
Alfred H Knight Energy Services Limited
Tutor made the subject matter of the course relative to all industries
The Tutor made the subject matter of the course relative to all industries and was able to keep a group of 10 engaged and on task for the whole time. His enthusiasm was infectious and his approach to auditing was in line with my company values so all practice and coaching was really relevant.
Enshore Subsea Limited
Everything was better than expected
| Everything was better than expected, been on courses before that were boring due to over use of Powerpoint. Not in this case, excellent delivery of all course material. |
Nelipak Food Packaging
I have taken audit courses previously but this was the most interesting
| I have taken audit courses previously but this was the most interesting and the tutoring was the best. |
Nelipak Food Packaging
Incredibly thorough handouts and workbook
The handouts and workbook were incredibly thorough – having all these documents I can refer back to any time I want after the training is really useful.
Exstent Limited
Tutor's knowledge and delivery of the subject matter was second to none
| The Tutor’s knowledge and delivery of the subject matter was second to none. Everything we covered was professionally explained in detail, making the learning experience easy and relaxed. |
Nelipak Food Packaging