Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI found the course quality and presentation to be of high quality
| I found the course quality and presentation to be of high quality. I like that Bywater use experienced and knowledgeable tutors to deliver their courses and the whole process from applying for the course through to receiving the pass certificate is of an extremely high standard. Well done Bywater and your tutors. |
Amps Ltd
This course was exactly what I was looking for, met all my expectations
The course was exactly what I was looking for and met all of my expectations. This was very closely followed by the tutor’s delivery of the course content, which was excellent. It was engaging and made a potentially dry subject matter interesting and easily digestible.
Resuscitation Council UK
Tutor managed to keep the whole class engaged throughout the 3 days of the course
| The tutor was brilliant, and managed to keep the whole class engaged throughout the 2 days of the course. He also has a very in depth knowledge and is able to demonstrate that repeatedly. |
Roke Manor Research
Well structured around understanding the standards then reviewing auditing technique
The structure of understanding the standards then reviewing auditing technique worked very well.
British Geological Survey
Pleasantly surprised to find the virtual training easy to participate and learn in
I had not experienced a virtual classroom before and was very apprehensive about this form of learning, having previously only undertaken traditional classroom based learning. I was very pleasantly surprised to find the virtual learning environment easy both to participate and learn in. I would certainly not have any apprehensions about this form of learning in future.
Rowlinson Packaging (South) Ltd
Very relevant real-life examples, useful to be able to apply this knowledge
The tutor made the course very engaging and managed to take us through some very relevant real-life examples where we can apply the knowledge.
British Geological Survey