Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor kept the mood light and engaging
The tutor was knowledgeable, friendly and had a wide range of ‘real-life’ stories on which to draw in order to flesh out certain aspects of the course. Above all, the tutor kept the mood light and engaging.
Deca - Defence Electronics And Components Agency
Tutors were easy to follow and friendly
I was concerned that having no auditing experiencing that I would struggle. However I found that the Tutors were easy to follow, friendly and used examples of real life situations to apply the information too.
Alpha Tech
Clear, concise and very well delivered
The course content was clear and concise and delivered very well by the course tutor.
ASA Associates
Pleased to find that tutor was very knowledgeable and helpful
You can never be sure how good the tutor will be when attending a training course so I was pleased to find ours was a very knowledgeable, helpful tutor.
Chemical Intelligence Limited
Tutor ensured the presentation was very engaging
The tutor ensured the presentation was very engaging and was frequently checking that people understood the content.
West Yorkshire Police
Trainer delivered topic in non-complicated manner
I felt it was going to quite a daunting topic before but the trainer delivered it in a non-complicated manner which helped understanding.
Edinburgh Instruments Ltd