Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor kept us engaged throughout the course
| The tutor was very knowledgeable, and passionate about the subject, and therefore kept the attendees engaged for the whole course |
Bourn Hall Ltd
The tutor made the course content relevant to my area of business
| The tutor was really engaging and kept my focus for the duration of the course. They made the course content relevant to my area of business. |
West Yorkshire Police
Tutor was an engaging and very knowledgeable specialist
We all found the tutor to be an engaging and very knowledgeable specialist. He made what could have been two quite dry subjects interesting and relevant to what we needed to learn.
British Airways
I feel well equipped to complete audits now
I feel well equipped to complete audits now.
Cheshire Constabulary Headquarters
Easy to follow and clear with plenty of examples
Tutor was able to make the lessons easy to follow and clear with plenty of examples.
Goodyear S.A Innovation Center
Tutor tailored information specifically to our situations
Tutor was very knowledgeable, engaging and tailored information specifically to our situations.
DSTL