Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor's passion and ability to teach the content in a relaxed way really came across
The tutor was extremely knowledgeable, however, what really came across was his passion and his ability to teach the content in a very informal relaxed way.
Capita
Brilliant Tutor
The Tutor was brilliant. I cannot fault the way he made everyone feel at ease during the course, his exceptional knowledge and the way he brought ISO 9001 into every day life scenarios.
Aqualisa Products Ltd
Tutor's knowledge and delivery of the subject matter was second to none
| The Tutor’s knowledge and delivery of the subject matter was second to none. Everything we covered was professionally explained in detail, making the learning experience easy and relaxed. |
Nelipak Food Packaging
I now feel confident in applying what I have learnt
| My overall understanding of the working parts and how to apply has improved and I now feel confident in applying what I have learnt |
South Western Railway
The course content was exactly what I was looking for
| The course content was exactly what I was looking for having taken over a QM system, but wanting to understand why things were implemented the way they were as we come up for re-certification later in 2023. |
Graypen Limited
The tutor’s depth & breadth of experience was very helpful
The tutor’s depth & breadth of experience, which enabled him to provide many real-life examples of situations in the context of QMS auditing, was very helpful to compound my understanding and confidence.
Otis