Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear, confident and knowledgeable Tutor
| The Tutor was really clear, confident and knowledgeable. |
Hemsley Fraser Group
Tutor was evidently a very experienced auditor
| The tutor, apart from just delivering the content of the course, was evidently a very experienced auditor and was able to provide clarification and examples drawn from that experience, which aided understanding. |
Birmingham City University
Helped me to understand a better approach in managing risk
The knowledge gained during the training helped me to practically apply what I have learnt into real world scenario. Also my Tutor was amazing, his demonstration during the training periods helped me to understand a better approach in managing risk and implementing processes.
Jackson & Keay Ltd
Better understanding of ISO 9001 after the course
I wasn’t an expert in ISO 9001. I feel I had a better understanding of this after the course, and I am currently putting this into practice. The tutor was great and explained everything really well.
Lanes Group Plc
Felt fully supported by the tutor
Tutor was very knowledgeable and able to explain difficult concepts to a wide variety of attendees with very different industry experiences. I felt fully supported by the tutor throughout the delivery of the course.
J McCann & Co Nottingham Ltd
Outstanding Tutor
My tutor was outstanding – patient, understanding and helpful with a brilliant way of teaching the content.
Barbados Maritime Ship Registry