Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Quality Management - ISO 9001"

I was surprised at how good the online classroom was

The benefit of ‘real world examples’ made a sterile topic interesting, and I was surprised at how good the online classroom was

Self-Employed

Very relevant for my new job

The course was very relevant to what I will be doing in my new job.

RNLI

Very detailed course, very good materials

Very detailed course, very good materials. Closely followed by the Tutor!

Partwell Cutting Technology Ltd

Really pulled it all together and put it into action

Extremely thorough and the interactive role play and content created for that purpose really pulled it all together and put it into action. This allowed me to see how to apply it to my work.

Rx Info Ltd

One of the most enjoyable and educational courses attended

My Tutor was excellent  – he broke down scenarios and simplified to suit. I took away a lot from the course and can apply it to my role. One of the most enjoyable and educational courses I have been on.

IMSM

New found appreciation

I was familiar with auditing beforehand. The Tutor gave me a new found appreciation for why we have to be so meticulous when performing audits.

Hepco

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