Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetBetter understanding of ISO 9001 after the course
I wasn’t an expert in ISO 9001. I feel I had a better understanding of this after the course, and I am currently putting this into practice. The tutor was great and explained everything really well.
Lanes Group Plc
Felt fully supported by the tutor
Tutor was very knowledgeable and able to explain difficult concepts to a wide variety of attendees with very different industry experiences. I felt fully supported by the tutor throughout the delivery of the course.
J McCann & Co Nottingham Ltd
Outstanding Tutor
My tutor was outstanding – patient, understanding and helpful with a brilliant way of teaching the content.
Barbados Maritime Ship Registry
Tutor's passion and ability to teach the content in a relaxed way really came across
The tutor was extremely knowledgeable, however, what really came across was his passion and his ability to teach the content in a very informal relaxed way.
Capita
Brilliant Tutor
The Tutor was brilliant. I cannot fault the way he made everyone feel at ease during the course, his exceptional knowledge and the way he brought ISO 9001 into every day life scenarios.
Aqualisa Products Ltd
Tutor's knowledge and delivery of the subject matter was second to none
| The Tutor’s knowledge and delivery of the subject matter was second to none. Everything we covered was professionally explained in detail, making the learning experience easy and relaxed. |
Nelipak Food Packaging