Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Quality Management - ISO 9001"

Tutor's knowledge and delivery of the subject matter was second to none

The Tutor’s knowledge and delivery of the subject matter was second to none. Everything we covered was professionally explained in detail, making the learning experience easy and relaxed.

Nelipak Food Packaging

I now feel confident in applying what I have learnt

My overall understanding of the working parts and how to apply has improved and I now feel confident in applying what I have learnt

South Western Railway

The course content was exactly what I was looking for

The course content was exactly what I was looking for having taken over a QM system, but wanting to understand why things were implemented the way they were as we come up for re-certification later in 2023.

Graypen Limited

The tutor’s depth & breadth of experience was very helpful

The tutor’s depth & breadth of experience, which enabled him to provide many real-life examples of situations in the context of QMS auditing, was very helpful to compound my understanding and confidence.

Otis

Interactive exercises enabled me to see how to apply the standard in the real world

My knowledge of auditing was limited and I was worried the content would be overwhelming. However, the course content was easy to follow and was presented and explained well by the tutor. The exercises kept it interactive and allowed me to see how to apply the standard in the real world.

Atkins Ltd

I was surprised at how good the online classroom was

The benefit of ‘real world examples’ made a sterile topic interesting, and I was surprised at how good the online classroom was

Self-Employed

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