Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent Tutor
The Tutor was excellent. Not only was she highly knowledgeable on the subject but also in her delivery, in particular making things understandable and relatable. She also encouraged participation and discussion between attendees.
University Of Exeter
The tutor understood our needs
| The tutor researched and understood our needs using specific examples in which we as a team were able to relate to. |
DVSA (Driver & Vehicle Standards Agency)
Tutor made everything very easy and simple
Great tutor with lots of experience and made everything very easy and simple. Also very good outside of the course, arranging group dinners together which made the course better.
Safety Belt Solutions Ltd
Exceeded my expectations
The course exceeded my expectations and I was very impressed by the tutor.
L&R Medical Ltd
I can't fault the course it was much better than I expected
I can’t fault the course it was much better than I expected. Attending the virtual course was easy and all materials got to me on time.
Career Transition Partnership - Right Management
Answered many questions that I've always had
Attending this course has answered many questions that I’ve always had and I am now able to differentiate between HR specific RCA and clinical RCA.
Nightingale Hospital