Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBrilliant instructor
The Tutor’s delivery was superb. He answered everything that was asked from him. Brilliant instructor.
L&Q Group
Great
The Tutor was great at answering questions.
Julian House
Interactive and enjoyable
The Tutor’s knowledge and training experience made the very dry subject interactive and enjoyable. He also kept the group moving with a couple of strong characters in the group
Calor Gas Limited
Ascertained individual's knowledge
The Tutor’s delivery was skilled in so many ways, she ascertained individual’s knowledge, reinforced that by allocated tasks and groups for synergy of skills, ensuring we all gained the same level of understanding. The pace was consistent throughout, encouraged at every opportunity. I enjoyed my first virtual accredited course.
Sodexo
Professional
Although the course was virtual, the professionalism of the tutor and the tool used made the training course like it was delivered in a classroom.
Sodexo
Wealth of experience
The Tutor had a wealth of personal and practical experience which made the course content easier to understand
Integral UK Ltd