Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBrilliant trainer
The Tutor was a brilliant trainer. He used his knowledge appropriately to help apply the learning and also drew on the experience in the room. He managed us well as a group, particularly in timings as it was a very full on course with us all keen to be involved. He coached us well and gave clear instruction throughout and regarding the assessment.
MOD
Knowledgeable Tutor
The Tutor is very knowledgeable
Knowledgepool Group Limited
Brilliant instructor
The Tutor’s delivery was superb. He answered everything that was asked from him. Brilliant instructor.
L&Q Group
Great
The Tutor was great at answering questions.
Julian House
Interactive and enjoyable
The Tutor’s knowledge and training experience made the very dry subject interactive and enjoyable. He also kept the group moving with a couple of strong characters in the group
Calor Gas Limited
Ascertained individual's knowledge
The Tutor’s delivery was skilled in so many ways, she ascertained individual’s knowledge, reinforced that by allocated tasks and groups for synergy of skills, ensuring we all gained the same level of understanding. The pace was consistent throughout, encouraged at every opportunity. I enjoyed my first virtual accredited course.
Sodexo