Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnabled the process of making the necessary alterations to our workplace
| Our workplace needed some alterations and this has enabled this process. |
Now Managed Learning Services
Knowledgeable tutor encouraged participation
| The tutor encouraged participation from everyone on the course and was very knowledgeable in the field. |
Kier Highways
Apply to apply what I have learned quite quickly
| Thanks to the tutor I was able to apply what I have learned quite quickly. It was such an amazing experience that I can’t wait to take the next training course with Bywater! |
Remote-Technology-Services-Ltd
Detailed handouts will be very useful for reference in future
The handouts provided were in depth and detailed, and will be very useful as reference points for me in the future. The statistical and other templates shared by the tutors will also be extremely useful.
Kalsec Europe Ltd.
Incredibly knowledgeable Tutors
| The Tutors were incredibly knowledgeable about all aspects of the course. There wasn’t a single question asked of them that they didn’t have the answer for and their explanations often included real world scenarios to make them very easy to understand. |
Frontier Agriculture
Tutor presented the course very well
| Tutor was very knowledgeable and clear, presented the course very well with a mix of humour and anecdotes. |
NextPharma