Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-paced delivery and engaging content
Tutor kept the content engaging throughout and made the large volume of work manageable and delivered at a good pace.
Sika Limited
Extensive course materials great for future reference
It was great to have such extensive materials with the course that I can use as reference points going forward.
Vinci Construction Management Ltd.
Varied exercises kept engagement high
For such a intense course with a large amount of information Tony made every section of the syllabus relevant with real world examples and experiences. The varied exercises also kept me engaged.
GE Aerospace
Perfect course content
I think the course content was perfect and explained everything from start to finish whilst also allowing us to discuss possible 5S scenarios in our workplace.
Curaleaf Laboratories
Awareness of individual needs and group dynamics throughout the course
The course tutor demonstrated a strong and comprehensive knowledge of the subject, which helped to build confidence in the learning process. Their engaging and effective communication supported understanding and maintained interest throughout the course. They showed awareness of both individual needs and the dynamics of the group as a whole, responding appropriately when required. The tutor consistently treated all delegates with respect.
Premier Modular
Clear and insightful tutor
The tutor demonstrated a strong grasp of the subject matter and used clear, well-structured illustrations to reinforce the learning process. He adhered to the schedule and was willing to share additional insights when needed. His approach was polite and respectful toward learners, and he established a learning contract at the start of the course.
Direct Rail Services