Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAwareness of individual needs and group dynamics throughout the course
The course tutor demonstrated a strong and comprehensive knowledge of the subject, which helped to build confidence in the learning process. Their engaging and effective communication supported understanding and maintained interest throughout the course. They showed awareness of both individual needs and the dynamics of the group as a whole, responding appropriately when required. The tutor consistently treated all delegates with respect.
Premier Modular
Clear and insightful tutor
The tutor demonstrated a strong grasp of the subject matter and used clear, well-structured illustrations to reinforce the learning process. He adhered to the schedule and was willing to share additional insights when needed. His approach was polite and respectful toward learners, and he established a learning contract at the start of the course.
Direct Rail Services
The balance of interaction, pacing, and explanation was spot on
I found this course extremely valuable. The way the tutor presented and engaged throughout this course was absolutely spot on. The balance of interaction, pacing, and explanation meant I was able to keep up comfortably with the content and stay fully engaged.
Msc Cargo Uk
Already recommended the course to several colleagues
The tutors tone, subject knowledge, and training delivery were exceptional. Genuinely one of the best training experiences I’ve had in quite some time. I’ve already recommended the course to several colleagues and would strongly encourage others to attend.
Msc Cargo Uk
Excellent communicator with extensive background knowledge
Tutor was an excellent communicator. Unusual to have someone who has extensive addition general background knowledge on all topics covered.
TI Fluid Systems (Deeside) Ltd
Learnt great techniques to better manage projects
I learnt some great techniques to better manage projects and apply them in the workplace.
Hemsley Fraser Group Limited