Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIncredibly insightful Tutor
The Tutor was not only approachable, friendly and professional, she was also incredibly knowledgeable and insightful. When learning any new information herself, she met this with openness and enthusiasm, which is a fantastic trait to display as a tutor.
Capita
Enjoyable for all levels of knowledge
| Course was made enjoyable for all levels of knowledge. |
AGA Rangemaster
Made me think about what we can do better as a business
| Course content was interesting and quite insightful, we were all looking at ways how we could then apply this to our organisation and role. It made me especially, think about what we can do better as a business to ensure its highest success. |
A1 Comms Ltd
Provided a thorough understanding of the content
| The course provided a thorough understanding of the content and how it can be applied in the real world. |
Dowhigh Limited
Exactly what I was looking for
| Went into great detail explaining the Standard which was exactly what I was looking for. I was also impressed by the “Zoom” platform used. |
Serco Leisure
Found the virtual classroom very helpful
| I found the virtual classroom very helpful as it gave us the opportunity to discuss the topics for the exercise and work as part of a team. I also was unaware that this would be a feature. |
Rydon Group Ltd