Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetPositive feedback from my first audit since course
| Since conducted my first audit as lead with positive feedback of delivery. |
UK Battery Industrialisation Centre
Individual feedback for every attendee helped us learn to more effectively
| The tutor was able to pass on feedbacks to every attendee on each individual task and activity, which helped us learn more effectively. |
Dlt Engineering Ltd
Never felt rushed by the tutor
| The tutor was very friendly, knowledgeable and a great listener. I never felt rushed when sharing information. |
Refeyn
Ensured that our team fully understood the requirements
| We booked the course to ensure other members of our team fully understood the requirements of ISO 14971. The course content and presentation was done in such a way that this was the case. |
Swann-Morton Ltd
Walked away with a much broader knowledge and understanding
| Both the course content and the detail the tutor went into was brilliant. I had no experience in auditing or health and safety prior, however I feel as though I have walked away with a much broader knowledge, understanding what is required to adhere to all three standards. |
Sitek Consultancy Services Ltd
Set me on the correct path to draft a QMS for my business
| I have been tasked to draft a QMS for my business and the workshops throughout the course have set me on the correct path and hopefully lead to full accreditation of ISO 9001:2015. |
MOD