Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFelt comfortable to proactively engage in the training
Our tutor managed to cultivate an environment where participants felt comfortable to shout out and proactively engage in the training.
Uk Sport
Well organised course
The course was well organised, the tutor very knowledgeable, approachable and communicative. Course content was as expected, booking and admin was easy and delivery of pre course and course books on-time. The virtual classroom was also very easy to access.
Structural Soils Ltd
Really helpful and useful course
| It was a great course, really helpful. It certainly helped me appreciate the depth of measurement and accuracy more. The workbook we have for it will be a very useful tool to refer back to. |
Becton Dickinson
Virtual classroom was far better than expected
| I was a little worried before the course about how the virtual classroom would work and how effective and engaging it would be as I hadn’t done one before. However, it was far better than I had expected. |
Elekta Limited
Good mixture of teamed and individual activities
Really experienced tutor who made it clear for me (someone new to the area) to understand. Good mixture of teamed and individual activities to discuss things.
Petrofac Facilities Management Limited
Information and resources provided will support me in my current role
The amount of information and resources provided is more than I have been issued in other courses. This will support me in my current role and assist me in keeping up to date and improving our management systems.
Humber Bridge Board