Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI never got bored
| I didn’t have high expectations for the Tutor but Steve was not just knowledgeable & informative, but funny & engaging so it kept everything interesting. I never got bored. |
Francis Brown Limited
Most engaging, knowledgeable and relatable tutor I have come across
| I have some experience of reviewing and delivering online training and Richy was by far the most engaging, knowledgeable and relatable instructor I have come across. He made the sessions work given a desperate group with differing levels of experience and with two people whose first language wasn’t English. |
Arc
Positive feedback from my first audit since course
| Since conducted my first audit as lead with positive feedback of delivery. |
UK Battery Industrialisation Centre
Individual feedback for every attendee helped us learn to more effectively
| The tutor was able to pass on feedbacks to every attendee on each individual task and activity, which helped us learn more effectively. |
Dlt Engineering Ltd
Never felt rushed by the tutor
| The tutor was very friendly, knowledgeable and a great listener. I never felt rushed when sharing information. |
Refeyn
Ensured that our team fully understood the requirements
| We booked the course to ensure other members of our team fully understood the requirements of ISO 14971. The course content and presentation was done in such a way that this was the case. |
Swann-Morton Ltd