Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSmooth and efficient training style
| The Tutor was so knowledgeable which made is training style smooth and efficient, he was able to answer any questions we asked with ease, which gave us confidence in his abilities. He was also friendly and non judgemental, easy to talk to, he took us through it step by step and a joy to have him as our trainer. |
Home Office
Great help to us
| The tutor has obviously got a lot of experience in the topic of waste management and she passed on her knowledge with experience and extra information that is likely to be of use to us. Great help to us. |
Peel Ports Group
Tutor answered everyone's questions - no matter how niche
| The tutor was very engaging and made the course informative as well as fun. She answered everyone’s questions – no matter how niche the area was. Additionally, the tutor also allowed us to have a go at answering peoples questions within the group before sharing the correct answer – this allowed me to learn so much more as my brain was actively participating. |
Sense Biodetection Ltd
Application of information learnt was made much easier
| Great course, well presented and therefore making application of information learnt that much easier to apply in my working environment. |
Premier Partnership
Tutor made the course easy and relatable
| Tutor was very helpful and made the course easy and relatable to our site and our practices. |
Scott Timber Ltd Trading As Scott Pallets
Enthusiastic, adaptable and sympathetic tutor
| I’ve never been on a course led by a tutor with such enthusiasm for the subject, able to adapt to the course participants so readily, sympathetic to the demands of the course, and with the ability to make the whole experience so much fun. |
BM Trada