Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made a big difference to the course overall
| The tutor was really interesting – made the course much more enjoyable, gave great stories to make the course content more relatable. He instantly made me feel at ease as soon as we started the course. Even with topics that weren’t very clear he put scenarios and realistic stories to them to help you gain a clearer understanding. He was so knowledgeable and I found him very engaging. I feel he made a big difference to the course overall. I would also give good feedback on how it was managed virtually with the “breakout” rooms. |
Stowen Clean Energy
Tutor really made the course materials easy to understand
| Paul put a lot of effort into the presentation and really made the course materials easier to understand. He genuinely wants people on his course to get the most out of it and come away with a good level of understanding. |
Swegon
Allowed me to implement best practices immediately
| The ability to apply what I have learned exceeded my expectations the most because it directly impacts our laboratory’s operations. Working in the quality department, this practical application ensures we meet ISO/IEC 17025:2017 standards effectively. The training’s hands-on approach allowed me to implement best practices immediately, enhancing our testing accuracy, reliability, and overall quality management. |
TUV SUD Ltd
Could easily apply the course content to what we currently do
The tutor explained the course content in such a good way that we could all apply it to what we currently do and look at how we can improve upon what we currently do.
No1 Training Company Ltd
Very approachable and supportive tutor
| I am an experienced trainer of many years and found Kieran to be very supportive in both the training and the way he put our minds at ease in regards to the online assessment. He was very approachable, always willing to answer our questions. He adapted his training to take into account the way that my organisation works. |
Home Office
One of the best, most enjoyable courses I've attended
| The tutor, the course content and the balance between theory and practice (all fit within a slightly condensed 1.5 days) was great! One of the best, most enjoyable courses I’ve attended. |
Qinetiq Target Systems