Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely thorough
The tutor was extremely thorough – the course was paced at a good level. Any questions/queries were answered and explained.
Hollybank Trust
Practical
Provided practical ways to apply techniques and a solid understanding of what the purpose of ISO 45001 is.
John Zink Hamworthy Combustion
Exceptional
The Tutor’s knowledge and experience were exceptional
A.Hughes And Son (Skellingthorpe) Ltd
Brilliant
The tutor’s knowledge was brilliant – the course broke down into easily digestible chunks. Admin staff r.e. booking also bent over backwards.
Hollybank Trust
Engaging
Tutor was engaging, it is hard to maintain everyone’s interest online. I felt the Tutor did this very well.
Alcohols Limited
Interesting
This was my first training course during the pandemic undertaken remotely via webcam. I initially thought that it would be hard to maintain being engaged and focused outside of a classroom environment. The tutor was able to use the technology to the best of his abilities to keep all attendees interested for the entirety of the course.
EDF Energy Ltd