Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnthusiastic delivery
Enthusiastic delivery kept the course moving through the couple of days, imparted a lot of information and examples from previous work, without letting the content become repetitive.
Molnlycke Health Care
The tutor shared life experiences
The tutor, as a time served auditor shared out of book personal knowledge & life experiences throughout the course which helped me understand the book content & ISO45001 clauses a lot easier. I feel I have learned more than what was expected within the guidebook, and I feel more prepared having the shared knowledge, experiences & guidance.
Private
User friendly content
The trainer ensured the content was very user friendly and communicated in a way that will allow me to use this in my place of work
L&Q Group
Great lesson content
The tutor was always there to help, great lesson content and even there in the evenings to assist where required. Utter professional.
Diving Standards Team Army
Knowledgeable, professional & approachable
The trainer was very knowledgeable, professional, approachable and could tactfully merge theory with practical application.
Premier Partnership
Exceptional knowledge
The tutor’s knowledge and experience were exceptional
A.Hughes And Son (Skellingthorpe) Ltd