Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery approachable and knowledgeable tutor
The tutor was very welcoming, he explained things well and knew when the group were flagging and sent us for breaks. Very good sense of humour as well. By the end of the 5 days it was like we had known him for years. Very approachable and displayed excellent knowledge of the subject matter.
Jet2.com Ltd
Detailed and engaging tutor
Our tutor was really engaging and made the course content relevant. Went into detail and answered all questions with experience and knowledge. If I had a question, I felt comfortable to ask. He kept us entertained with good humour.
Capita
Very engaging and positive
I haven’t taken part in an online course of this intensity before. I found it very engaging and positive. Cheryl was fantastic, as were the other participants.
Jacobs UK Limited
Tutor related the course to our own experiences
Our Tutor was very experienced in the subject matter, and was able to deliver the course to try and relate to our own experiences while adding examples from his own varied background.
Glenair UK Ltd
Kept engaged throughout the week
Tutor was very engaging and took the time to explain things very clearly and kept the group engaged by asking us regular questions and activities rather than reading through slides all week.
Siemens Mobility Limited
Real world examples brought the standard to life
Mike tailored the course to the groups learning objectives and level of experience with auditing and with the standard to ensure the most effective use of the training over the week. He gave a lot of really interesting real world examples which helped bring the standard to life.
Premier Partnership