Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLearnt a lot from the course which will positively impact my everyday work
I was pleasantly surprised by how good the course turned out to be and how much I learned, which had a positive impact on my everyday work and thinking.
Trelleborg Sealing Solutions Ltd
Couldn't recommend the tutor more
Alan was a great tutor. I went into the training feeling nervous and from the get go Alan put us at ease, he was friendly and easy going all while remaining professional and knowledgeable. Couldn’t recommend him more.
Bakerhicks
Tutor was dedicated to helping us succeed
Tutor was incredibly knowledgeable, patient and dedicated to helping us succeed.
Oilfield Solutions (UK) Limited
Excellent course content and delivery
The content was very good but the tools provided and how to apply them was excellent. They were very well explained and demonstrated using relatable examples. I have used Bywater previously and the way the virtual classrooms are managed, the quality and knowledge of the tutors, course content and the delivery have been excellent.
Survitec Group Ltd
Real life examples really helped to demonstrate the learnings
Usually these kind of courses are very general in nature, but this course actually took a real life personal example and demonstrated the learnings on that. It made it very easy to then extrapolate. It also helped that the tutor was very engaging and had a lot of real life experience in the area.
Amoria Bond Group
Far exceeded my expectations
Alan was incredible. He was very personable, and his engagement and knowledge far exceeded my expectations.
J2 Sourcing Ab