Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteresting course with fun activities
The tutor made a typically boring subject interesting. He was engaging and ensured that everyone understood the material before moving on. He created fun activities to get a feel for auditing and understanding the typical person who we, the auditor, will be auditing.
Oceaneering International Services Limited
Great tutor had so many examples to share
Mel was great. She kept the days going, even when we were flagging. She had so many examples to share. She really showed us how to apply what we learnt.
Babcock Integrated Technology Limited
Workshops created great discussions
The structure of the course was done well. It was full of workshops that promoted discussion within the group which meant the knowledge that was learnt was readily applied.
Henkel UK Operations Ltd
Extremely effective
The format, tutors delivery, material covered and other students was extremely effective. Probably the best course I have attend as a virtual classroom.
Capita
Incredibly helpful tutor
I found my tutor incredibly helpful and everything was well explained in great detail.
Harlyn Solutions Ltd
Everything explained really clearly
The tutor was very knowledgeable and explained everything really clearly, and at a good pace where people with different levels of experience were all understanding.
Simpson Associates