Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetUnderstanding Tutor
The tutor understood the group and I was impressed with how the course was delivered to so many people from different backgrounds and with different levels of knowledge on the subject. I was very apprehensive going into the course however I was quickly at ease. I enjoyed this course a lot more than some other courses I have done in recent years!
Bear Scotland Ltd
Tutor made the virtual environment feel like it was face to face
The tutor was knowledgeable and made the virtual environment feel like it was face to face.
Robertson Facilities Management
Very experienced tutor
Tutor was very experienced and able to provide new insights
Centurion Safety Products Ltd
The tutor was brilliant
The tutor was brilliant – a combination of substantial experience and an ability to relay information clearly.
Mitsubishi Power Europe Ltd
Enthusiastic delivery
Enthusiastic delivery kept the course moving through the couple of days, imparted a lot of information and examples from previous work, without letting the content become repetitive.
Molnlycke Health Care
The tutor shared life experiences
The tutor, as a time served auditor shared out of book personal knowledge & life experiences throughout the course which helped me understand the book content & ISO45001 clauses a lot easier. I feel I have learned more than what was expected within the guidebook, and I feel more prepared having the shared knowledge, experiences & guidance.
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