Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetBrilliant tutor
Brilliant tutor who explained the course and its content so easy to understand
Cotek Papers Limited
Very informative
Very informative and experience from a wide range of disciplines
UK Biobank
A very well run course
A very well run course
Severfield
Well presented
Tutor was extremely knowledgeable and the course content was very well presented
South West Police Forensics
Engaging
The Tutor was very good at explaining and engaging with questions and exercises.
Brompton Bicycle
Very impressed
It was very interactive, intuitive and challenging. Trying to apply all we had learned on day two to apply RCA and then overhaul a process added an incredible amount of value as well as improving confidence in utilising the methods taught on day 1. Very impressed with having to solve a problem with tangible measures of success at the end.
Knowledge Pool - Capita