Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse content was excellently aligned to our current roles
| The tutor did an excellent job of aligning the content to our current roles, and challenging us to put it into context. |
FCC Recycling (UK) Ltd
Tutor was invaluable in helping us get the best our of our experience
| The Tutor’s method of delivery ensured we remained engaged and interested throughout the duration of the course. It was delivered well with the tutor’s extensive knowledge and experience invaluable in helping us get the best out of our experience. |
Abbott Risk Consulting Ltd
Excellent, extremely knowledgeable tutor
| The tutor was excellent, extremely knowledgeable in the subject being taught and presented the subject manner in an engaging manner. Also very good at explaining the processes to apply the ISO standard. All backed up with real life examples. |
British American Tobacco (BAT)
Customisation of the course content really exceeded expectations
| The way in which the tutor was able to customise the course content to our organisation is really what has exceed my expectations in terms of learning application. |
Accu
Tutor was instrumental to the success of the course
| Richie Todd was instrumental in ensuring the success of this course. His knowledge of the subject matter, attention to detail and professionalism ensured that I got exactly what I needed. Additionally, Richie should be complimented on making a potentially dry subject engaging; he did this by using appropriate humour and by sharing his personal experience. |
Capita
Gained crucial understanding
| Gaining a deeper understanding of the FMEA process and how to apply it in my work will be crucial. As well as being able to apply the mindset to other areas. |
Lotus Cars Ltd