Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetProvided in-depth insights that I can directly apply in my work
| The course content was highly relevant, comprehensive, and well-structured, providing in-depth insights that I can directly apply in my work. It covered all the key areas I expected, with additional topics that enhanced my understanding of the subject matter |
Switch Mobility Ev
Speed of the course was adapted by the tutor to suit the group
| Alan explained the course content effectively, was open to questions at any time, promoted debate amongst the group and varied the speed of his progress through the course dependent on how quickly the group absorbed the information. Would definitely attend further courses hosted by Alan. |
Bolton Plastic Components Limited
An informative and valuable experience
| The tutor was highly engaged and delivered a well-balanced mix of practical and theoretical content. His approach made complex concepts easy to understand and applicable in real-life situations. Overall, it was an informative and valuable experience. |
Regulus (UK) Ltd
Course materials were made easy to comprehend and absorb
| David tailored the course to the needs of our business, making it far easier to comprehend & absorb the material. |
UK Biocentre Limited
Tutor brought the material to life and made learning enjoyable
| Alan had brilliant knowledge and experience of the standards and their application in real world situations. This helped to bring the material to life and allow for in depth discussions which made the learning memorable and enjoyable. |
EDF Energy Ltd
Incredibly supportive and insightful tutor
A standout feature of this course was the tutor. Their passion for the subject was evident in every session, and their ability to simplify complex topics was remarkable. The tutor was not only knowledgeable but also incredibly supportive, always willing to go the extra mile to ensure every participant fully grasped the material. Their real-world insights and practical examples made the learning process incredibly relevant and immediately applicable.
Eastern Airways Ltd