Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIncredibly engaging and informative tutor
Karen was an incredibly engaging tutor with a fun and informative teaching style, she was very friendly, and made me feel comfortable when struggling with the work.
Optima Contracting Ltd
Extremely engaging
Extremely engaging tutor, using examples from past experience to build a picture and get the point across. David was able to break down different scenarios and explain effectively where the auditors scope begins and where it ends. The breakout rooms were a useful way of getting to work with other people on the course remotely.
Fet
Easy to understand and useful in daily work
Training was easy to understand, and examples were easy to follow and use in daily work.
Motherson
Will be confident conducting future investigations
The techniques taught were simple and easy to use. I will be confident when doing future investigations.
Bilstein Group UK
Already applied the learning gained from the course
I have only been back in the office for a day and have already made recommendations on how we could change our auditing procedures. This suggestion was met with approval from the COO, Head of Engineering and our Risk Manager.
Bristol Airport
Relaxed and stress-free delivery
Compared to other courses I have attended from other service providers, the Tutor kept the whole room engaged and interested for the full two days of the course – his delivery was very relaxed and stress free.
NHS Property Services Ltd