Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTraining pack was laid out in a sensible and cohesive manner
| The training pack provided contained all we needed to know and was laid out in a sensible and cohesive manner |
BMW
The way we were taught was brilliant
I found the course content really good. The way we were taught was brilliant too. It was good to have such a variety of learning methods and was great we were put first into small and then bigger groups. That way, we could learn about others and it gave the opportunity to input rather than just sit and listen.
Epson Telford Ltd
Tutor was invaluable
The tutor provided a significant amount of advice around application of the course content and auditing principles. He was invaluable with guidance around how to approach the exam questions – structure, marks, etc.
M&G Plc
Tutor gave real world advice as well as the curated information
The Tutor was very knowledgeable, but also approachable & friendly, giving real world advice as well as the curated information.
MAC Surfacing Ltd
Being able to use this in a practical sense has already come in handy
Being able to use this in a practical sense has already come in handy, due to carrying out internal audits regularly.
Future Valley Construction
Remote learning worked better than expected
I wasn’t looking forward to learning remotely but it worked better than I expected it to.
Dalton Park Shopping Centre