Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor applied the content to those in the classroom
Really impressed with the tutor. Didn’t just follow the book and teach through powerpoint. Applied the content to those in the classroom and made it more relevant and taught through discussion.
West Hatch High School
Came away enthused to continue training in this area
Rather than coming away from a training course feeling like I simply “ticked the box”, I came away enthused to continue training in this area and with a foundation mindset to use in conjunction with the course materials.
Private
Tutor adapted the course to promote the best from each student
The tutor was able to observe each students skills sets within hours, and adapted the course delivery to promote the best from each of us.
Royal Navy
Tutor's methods were great for taking information in
The tutor was very experienced, and his methods were great for taking information in.
Saint Gobain
Tutor's knowledge of the topic made it easy to learn the course content
| The tutor was very welcoming and approachable, this coupled with his knowledge and understanding of the topic of the course made it easy to learn the course content. |
Tata Steel
Tutor facilitated a great learning environment on a virtual course
| The expertise and knowledge of the tutor, along with his ability to facilitate a great learning environment on a virtual course is commendable. |
Mac Civils Ltd