Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor ensured everyone felt included and understood the material
The tutor was exceptionally good at really listening to any questions and adjust explanation so everyone would understand the material and everyone felt heard and included.
Tesla Engineering
Increased confidence to use the skills gained from the training
The course was practical and directly relevant to real workplace situations. It made it easier to understand how to carry out audits, identify non-conformities, and improve processes in a real QMS environment, rather than just learning theory. This increased confidence in using the skills immediately after the training.
Private
1st class tutor - knowledgeable and considered
Found the Tutor to be 1st class. Very knowledgeable and very considered approach with delegates throughout course.
Clyde Marine Training Ltd
Whole experience was excellent
Everything exceeded expectations – I am not keen on training and always find it intimidating. But the whole process from enquiry, communication, content and the tutor was excellent. Tutor was great and put all of the content across in a way that was clear and also helped by personal examples.
Swift Admin Solutions
Tutor made the content relatable and easy to digest
Impeccable knowledge of the content from the tutor. Made the content easy to digest. Kept us engaged throughout. Related the content with our current roles. Promoted questions and challenges to gain understanding.
RNLI
Great amount of individual and group tasks
Really good tutor who kept a good pace and had a great amount of individual and group tasks to keep you engaged.
Starc Limited