Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely useful case study and role play exercises
| The case study and role playing throughout the course was extremely useful – it showcased multiple examples of real life auditing situations, and the tutor’s ability to test us through his experience of hard auditing situations gave real examples of how to deal with any situation we might encounter. |
Huber+Suhner (UK) Ltd
Gained a higher level of understanding than expected
| I gained a higher level of understanding of the course subject than I expected I would. |
The Iso Centre Ltd
Will definitely be sending other members on the course
| The presentation from the tutor and his delivery, getting everyone within the virtual classroom involved, was fantastic. Great course, well recommended to other business colleagues and I will be definitely sending other members on the course based on my experience. |
McKay Training
Course content will definitely stay with us for a long time
| A lot of great examples were provided. Great exercises as well as very good ‘role play’ during which we were all really engaged and the content of it will definitely stay with us all for a long time which furthermore can be used in our work practice. |
RES Ltd
Comprehensive, entertaining, relevant and very informative
| The tutor had a wealth of experience and was able to deliver this in context. She maintained group participation and was able to answer all questions posed in a comprehensive manner. She created a learning environment for the course that was comprehensive, entertaining, relevant and very informative. |
Framatome Limited
Absolutely first class from start to finish
| The whole process, from initial inquiry, through the booking with Darren, all the way to the tuition to our party of delegates, was absolutely first class. We all found Momcilo’s tuition to be a great experience. |
Portsmouth City Council