Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Quality Management - ISO 9001"

Course material made relatable to real-life situations

The tutor demonstrated excellent knowledge of ISO 9001 and auditing practices, explained concepts in a clear and engaging way, and used practical examples that made the material relatable to real-life situations.

Guyana National Bureau Of Standards

Exceptional subject knowledge

The tutor’s knowledge of the subject was exceptional, they were also able to help students feel at ease which made participation easier.

JW Suckling Transport Limited

Feel confident to apply what I learnt

I attended the course for knowledge but having now done the training, it was presented in such a way with good explanation that I would feel confident to apply it and look to discuss how I can include as part of my current role.

Llanelec Precision Engineering Co

Outstandingly delivered course

I have found this course, the content and the ability to apply what I’ve learnt, has improved my performance as an auditor. I would also like to mention the outstanding way that the instructor delivered the course, he did it in a way that everyone understood the material, gave many examples and demonstrated a vast knowledge of the regulation. His support and encouragement for us to improve was key for our success to pass the course and able to implement what we have learned.

Jet2.com Ltd

Tutor's diverse skill set and experience aided our understanding

Gill was fantastic. She clearly has a passion for the subject matter and is very knowledgeable in its wider application and how it derives benefits. She clearly also has a diverse skillset and experience which helped us understand the topic in real world scenarios.

Portsmouth City Council

Very approachable and knowledgeable tutor

The tutor was very welcoming, he explained things well and knew when the group were flagging and sent us for breaks. Very good sense of humour as well. By the end of the 5 days it was like we had known him for years. Very approachable and displayed excellent knowledge of the subject matter.

Jet2.com Ltd

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