Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPitched exactly right for me and my team
Jill was articulate, entertaining and, most of all, passionate about the subject matter which brought the whole thing to life. The course content was pitched exactly right for me and my team, and the virtual classroom was operated smoothly. The joining instructions arrived in good time and were clear and easy to follow.
Portsmouth City Council
Tutor had a contagious passion for the subject
The tutor was highly knowledgeable and very engaging with excellent real life examples. She kept my interest all day, and her passion for the subject was contagious.
Portsmouth City Council
Clear, welcoming and inclusive tutor
Tutor was very knowledgeable, she was clear with instruction and what to expect throughout the day, she welcomed feedback throughout the session and included everyone in the learnings.
Links Training
Great tutor had so many examples to share
Mel was great. She kept the days going, even when we were flagging. She had so many examples to share. She really showed us how to apply what we learnt.
Babcock Integrated Technology Limited
Everything explained really clearly
The tutor was very knowledgeable and explained everything really clearly, and at a good pace where people with different levels of experience were all understanding.
Simpson Associates
Amazing tutor brought the course to life
The tutor was absolutely amazing. His ability to convey the content whilst also imparting his knowledge was so good. He was engaging, got everyone involved and gave real life examples. He brought the course to life and I learnt so much.
GSK