Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGenuinely one of the best instructors I have ever had
Keith was extremely knowledgeable in the subject and presented in a very engaging way, promoting interaction and fostering a really good learning environment for all. He perfectly balances professionalism with humour to get the subject across and maintained attention levels. Genuinely one of the best instructors I have ever had in any subject.
Jet2.com Ltd
Great discussions and dynamic tutor
Very dynamic and engaging tutor. Always found a way to ensure what was being taught was relatable to our previous experience. Great discussions.
Capita
Exceptional instructor
Keith was an exceptional instructor, he was extremely knowledgeable, kept the attendees engaged, and made the course although I found it quite intense a totally enjoyable experience.
Jet2.com Ltd
Tutor created positive learning environment and added real-world context
The tutor delivery was excellent and highly supportive. They used their knowledge and experience to enhance understanding of the subject, making the content more relatable and easier to grasp. Their approach created a positive learning environment and added real-world context, which significantly improved engagement and comprehension.
Capita
The course has given me the confidence I was hoping for
I think the course was informative, I feel I have the confidence to apply what I have learnt to my work. The course has given me the confidence I was hoping for. This all comes down to our tutor as well as the content of the course.
Curatum Social Care Consultancy
Really good course, altered my view of what an audit actually is
Steve was very thorough in his delivery, and the role play of the audit interviews put a very real spin on the theory we had undertaken. I thought it was a really good course and has altered my view of what an audit actually is and how it should be conducted.
Maersk Training UK Limited - TMS