Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOpen and interactive session
The tutor Alan was extremely approachable from the start, his welcoming demeanour ensured the group very quickly established an open and interactive session which I highly appreciated given that this was a 1 day course.
Southeastern Railway
Great, balanced training approach
The tutor struck a great balance between following the structured content and adding insights, facilitating discussions, and picking up on participants key questions and issues.
Home Office
Real-world examples made concepts clear and directly applicable
The session was highly engaging and practical, primarily because the tutor consistently brought in real-world examples that made the concepts clear and directly applicable to our work. He ensured the course was interactive throughout, encouraging questions, facilitating discussion, and checking understanding at each step. Overall, an excellent training experience. I would gladly recommend your training for future sessions and would welcome opportunities for follow-up or advanced modules.
Astrazeneca
Tutor put things into perspective and shared many helpful examples
Gordon was really good at explaining in detail, throughout the course and context. He shared many examples that were helpful. The conversation between the participants and himself were really good. He put things into perspective and was eager to help and wanting us to achieve our goals for the course.
Jones Crawler Cranes
Taught me how to audit effectively rather than just thinking about clauses
I went in with the expectation the gain a qualification and learn how to audit against the clauses of ISO 9001. Momcilo completely blew my mind by teaching me to audit and not think about the clauses. This has made me a more rounded auditor.
Glenfield Invicta Ltd
Gained a deeper understanding of the auditing process in practical terms
My tutors were exceptionally friendly and created a welcoming learning environment from the very start. They explained every concept clearly and made even the more complex parts of ISO 9001 easy to understand. Their teaching style helped me gain a much deeper understanding of the auditing process, not just in theory but in real, practical terms. It was a genuine pleasure to listen to them and take part in discussions. Their ability to break things down, encourage questions, and share real examples made the whole experience engaging and enjoyable.
Bri-Stor Systems Ltd