Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThoroughly enjoyable and informative course with amazing tutor
The course content was amazing. I cannot explain how good the course was. The tutor was amazing and the class itself being a small group was also excellent. Thoroughly enjoyed the course and was very informative.
Roband Electronics Ltd
Tutor pitched the course at the right level for the group
Zoe was a very good tutor, pitching the course at the right level for the group and using real life examples a lot.
Now Managed Learning Services
Engaging, interactive and enjoyable course that greatly exceeded expectations
The tutor exceeded my expectations. I expected the course to be quite definition-focused and possibly dull, but it was actually engaging, interactive and enjoyable. The tutor was very knowledgeable and made everyone feel included and part of a team.
Byworth Boilers Ltd
Best course I have attended in my 33 year career
The course tutor, Steve, was superb. This has been the best course I have attended in my 33 year career. He ensured group interaction, participation from all, along with real life scenarios putting the standard into perspective and clearly had a in-depth understanding of the standard.
GSK
Unique and memorable teaching style that inspired me to book further training
I have attended many training courses, but Momcilo’s style was so unique, engaging and memorable. He is clearly very knowledgeable and he was enthusiastic to pass this knowledge on by adding context to the information presented on the slides. I was so impressed with his tutoring that I looked up other courses on the Bywater website to see what others he might be providing this year and whether any of those courses would be applicable to my role.
Estee Lauder Companies
Real-life scenarios and expert knowledge
The whole learning experience was great and I believe this was led by the tutor being so engaging, knowledgeable and using real life scenarios to support the training. The tutor really was excellent.
Now Training Ltd