Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImmediately applicable knowledge gained
The tutor explained precisely what should be expected during an audit and I was able to apply this during my auditing.
Richardson Roofing Co Ltd
Knowledge gained can now be applied to our business
The tutor was brilliant at explaining all the clauses in clear concise ways, which can now be applied to our businesses.
RIG Limited
Gained confidence and a clear path of action
I was incredibly worried about ISO 9001 and being able to understand it. Following the course I’m now much more confident and have a clear path of action.
Qcom Technology Ltd
Impressive ability to engage the group
I was very impressed by the tutor’s ability to engage with and hold the virtual room. Everything was very clearly explained.
Capita
High standard of course delivery
Course was delivered to a high standard, tutor took time to explain anything that wasn’t clear.
UKHO
The tutor made a significant difference to the overall experience
From the outset, the tutor helped me feel at ease, which was particularly important as I was initially quite nervous about attending. Their ability to encourage participation and get people talking made a significant difference to the overall experience. I would highly recommend this tutor for future courses and thank them for making the training both engaging and valuable.
Network Rail