Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor delivered intensive content in an engaging and digestible way
Momcilo was an absolute joy, he delivered the content in a way which was engaging and digestible. His appropriate humour provided relief during quite intensive and heavy content. He is clearly a very accomplished tutor and Bywater is lucky to have him.
Trusted Technology Partnership
Very engaging and interactive course delivered by an expert
Wayne delivered a very engaging and interactive course. His personal experiences as a Lead Auditor truly brought the ISO 9001:2015 Standard to life.
The Chartered Trading Standards Institute
Gained a new appreciation of the standard
I anticipated learning about ISO 9001 to be laborious and uninteresting. Instead, our tutor, Wayne, made it engaging and enjoyable, so much so, I left with a new appreciation of the Standard and how to read it.
The Clancy Group Limited
Genuinely one of the best instructors I have ever had
Keith was extremely knowledgeable in the subject and presented in a very engaging way, promoting interaction and fostering a really good learning environment for all. He perfectly balances professionalism with humour to get the subject across and maintained attention levels. Genuinely one of the best instructors I have ever had in any subject.
Jet2.com Ltd
Great discussions and dynamic tutor
Very dynamic and engaging tutor. Always found a way to ensure what was being taught was relatable to our previous experience. Great discussions.
Capita
Exceptional instructor
Keith was an exceptional instructor, he was extremely knowledgeable, kept the attendees engaged, and made the course although I found it quite intense a totally enjoyable experience.
Jet2.com Ltd