Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat amount of individual and group tasks
Really good tutor who kept a good pace and had a great amount of individual and group tasks to keep you engaged.
Starc Limited
Exceptional tutor and excellent venue
Wayne was a great tutor and explained everything perfectly. Went above and beyond with his teaching, both speaking and getting us to do role plays. His knowledge on ISO 9001 is exceptional. I also want to mention that the venue was excellent and the staff and service was excellent including the food. Very welcoming to everyone.
Canary Wharf Group Plc
Great case studies helped to gain perspective
The tutor was friendly put us all at ease and helped to create conversations, his knowledge was good and great to hear case studies to put everything in perspective.
MJL Contractors Ltd
Thoroughly enjoyable and informative course with amazing tutor
The course content was amazing. I cannot explain how good the course was. The tutor was amazing and the class itself being a small group was also excellent. Thoroughly enjoyed the course and was very informative.
Roband Electronics Ltd
Tutor pitched the course at the right level for the group
Zoe was a very good tutor, pitching the course at the right level for the group and using real life examples a lot.
Now Managed Learning Services
Engaging, interactive and enjoyable course that greatly exceeded expectations
The tutor exceeded my expectations. I expected the course to be quite definition-focused and possibly dull, but it was actually engaging, interactive and enjoyable. The tutor was very knowledgeable and made everyone feel included and part of a team.
Byworth Boilers Ltd