Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat tutor, venue, course content and materials
The tutor was very good and informative. He had time for questions – nothing seemed too much or little to ask. Venue was great. We were well looked after and breaks during the sessions were spaced well. The course was very informative and delivered well. I learned a lot and enjoyed the course. Everything we needed was provided. Workbooks are great to take away for future reference.
Id Construction
Complex requirements made engaging and easy to understand
I would like to sincerely thank the tutor for delivering the training with such clarity, professionalism and practical insight. The way the sessions were structured and explained made the complex requirements both engaging and easy to understand.
Network Rail
Can't wait to further my training
Gary was amazing and made the time fly. The content was relatable, with me being able to use information learnt that day in a last minute late night email. Can’t wait to further my training.
Morgan Sindall Construction & Infastructure Ltd
Course material made relatable to real-life situations
The tutor demonstrated excellent knowledge of ISO 9001 and auditing practices, explained concepts in a clear and engaging way, and used practical examples that made the material relatable to real-life situations.
Guyana National Bureau Of Standards
Exceptional subject knowledge
The tutor’s knowledge of the subject was exceptional, they were also able to help students feel at ease which made participation easier.
JW Suckling Transport Limited
Feel confident to apply what I learnt
I attended the course for knowledge but having now done the training, it was presented in such a way with good explanation that I would feel confident to apply it and look to discuss how I can include as part of my current role.
Llanelec Precision Engineering Co