Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor created positive learning environment and added real-world context
The tutor delivery was excellent and highly supportive. They used their knowledge and experience to enhance understanding of the subject, making the content more relatable and easier to grasp. Their approach created a positive learning environment and added real-world context, which significantly improved engagement and comprehension.
Capita
The course has given me the confidence I was hoping for
I think the course was informative, I feel I have the confidence to apply what I have learnt to my work. The course has given me the confidence I was hoping for. This all comes down to our tutor as well as the content of the course.
Curatum Social Care Consultancy
Really good course, altered my view of what an audit actually is
Steve was very thorough in his delivery, and the role play of the audit interviews put a very real spin on the theory we had undertaken. I thought it was a really good course and has altered my view of what an audit actually is and how it should be conducted.
Maersk Training UK Limited - TMS
The best tutor I've had by far with a natural ability to teach
The tutor was outstanding and had the ability to engage delegates on what I thought initially would be a difficult course to gather enthusiasm. I’ve been on many courses over the years and felt John was the best Tutor by far and had a natural ability to teach.
Edf Energy Limited
Patient tutor, attentive to each delegate ensuring full engagement
Mel was an excellent tutor. She gauged the different levels of the students abilities from the start and was able to steer the course so everyone remained fully engaged. She was patient and attentive to each individual. In my view, she ran it exceptionally well.
3t Global
Great insight into the world of quality
The course was delivered exceptionally well by Momcilo, he give a great insight into the world of quality, keeping every one fully involved throughout the duration of the course.
Orsted