Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Quality Management - ISO 9001"

By far the best ISO 9001 course I've attended

This is the 3rd course completed for ISO 9001, with the others carried out with a different training company. This course was by far the best, helped me understand how to put this in to practice.

DVSA (Driver & Vehicle Standards Agency)

Effective group discussions and activities

Gary was easy going, made the course content far more understandable through the use of roleplay and group based discussion.

Songa Shipmanagement Ltd

Course content was made interesting and easy to absorb

Momcilo is an excellent tutor, very experienced and enthusiastic. He was very friendly and engaging and made us feel comfortable participating in discussions. He made the subject interesting and provided real life examples to ensure we are all able absorb the information easily.

J Reddington Ltd

Very informative course with inclusive tutor

The tutor was great at including everyone and giving everyone the opportunity to speak. I found the course very informative and helpful.

Hybrid Solutions Group

Whole experience was great

The whole experience was very well organised and the tutor was excellent putting you at ease the whole way through.

Micronclean Ltd

Perfect balance of theory and practical exercises

The balance of theory and practical exercises to test the theory most exceeded expectations. The pace was just right and the way it was communicated made it effective to capture in notes and memory.

Hexcel Composites Ltd

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