Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Quality Management - ISO 9001"

Everything explained really clearly

The tutor was very knowledgeable and explained everything really clearly, and at a good pace where people with different levels of experience were all understanding.

Simpson Associates

Amazing tutor brought the course to life

The tutor was absolutely amazing. His ability to convey the content whilst also imparting his knowledge was so good. He was engaging, got everyone involved and gave real life examples. He brought the course to life and I learnt so much.

GSK

By far the best ISO 9001 course I've attended

This is the 3rd course completed for ISO 9001, with the others carried out with a different training company. This course was by far the best, helped me understand how to put this in to practice.

DVSA (Driver & Vehicle Standards Agency)

Effective group discussions and activities

Gary was easy going, made the course content far more understandable through the use of roleplay and group based discussion.

Songa Shipmanagement Ltd

Course content was made interesting and easy to absorb

Momcilo is an excellent tutor, very experienced and enthusiastic. He was very friendly and engaging and made us feel comfortable participating in discussions. He made the subject interesting and provided real life examples to ensure we are all able absorb the information easily.

J Reddington Ltd

Very informative course with inclusive tutor

The tutor was great at including everyone and giving everyone the opportunity to speak. I found the course very informative and helpful.

Hybrid Solutions Group

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