Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetOutstandingly delivered course
I have found this course, the content and the ability to apply what I’ve learnt, has improved my performance as an auditor. I would also like to mention the outstanding way that the instructor delivered the course, he did it in a way that everyone understood the material, gave many examples and demonstrated a vast knowledge of the regulation. His support and encouragement for us to improve was key for our success to pass the course and able to implement what we have learned.
Jet2.com Ltd
Tutor's diverse skill set and experience aided our understanding
Gill was fantastic. She clearly has a passion for the subject matter and is very knowledgeable in its wider application and how it derives benefits. She clearly also has a diverse skillset and experience which helped us understand the topic in real world scenarios.
Portsmouth City Council
Very approachable and knowledgeable tutor
The tutor was very welcoming, he explained things well and knew when the group were flagging and sent us for breaks. Very good sense of humour as well. By the end of the 5 days it was like we had known him for years. Very approachable and displayed excellent knowledge of the subject matter.
Jet2.com Ltd
Appreciated the workshops and group discussions
Jill added lots of her own input, carefully answered questions and added a lot to the content. I appreciated the workshops and discussions with the group.
Avaxzipen
Tutor made sure we fully grasped the course content
I have had other courses where I came away feeling like I hadn’t fully grasped what the course was supposed to teach me, but Paul made sure we all understood and also used additional resources to help explain the more difficult aspects too which was incredibly helpful.
The Constructions Industry Training Board (CITB)
Came away feeling much more prepared for certification
Prior to the training, I wasn’t sure how we would even start working towards the certification. The tutor was excellent and having gone through each clause in detail, applying each to our current way of working, I came away feeling we were much more prepared for certification than expected.
Star Dundee