Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWhole experience was great
The whole experience was very well organised and the tutor was excellent putting you at ease the whole way through.
Micronclean Ltd
Perfect balance of theory and practical exercises
The balance of theory and practical exercises to test the theory most exceeded expectations. The pace was just right and the way it was communicated made it effective to capture in notes and memory.
Hexcel Composites Ltd
Took a lot away from the course
Steve put the course material across in a way which resonated with myself and kept me engaged in the course. Regular breaks also kept everyone fresh with a lot of information being given out. It all contributed to taking a lot from the course.
Buuk Infrastructure
Beneficial discussions with the other learners
It was good to discuss the application of the training in different work situations with other learners and to see how it can be adapted.
Epson Telford Ltd
Detailed and helpful course content
The course content was really detailed and the examples in the course literature was really relevant and helpful.
Eurotron Instruments UK Ltd
Fantastic learning experience
An amazing session , the tutors knowledge, clarity, and ability to present so much information while keeping it engaging and friendly were truly impressive. I really appreciate their control and expertise – it made for a fantastic learning experience.
Posturite Ltd