Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSet me on the correct path to draft a QMS for my business
| I have been tasked to draft a QMS for my business and the workshops throughout the course have set me on the correct path and hopefully lead to full accreditation of ISO 9001:2015. |
MOD
Tutor was excellent at explaining and giving direction
| I had no idea on how to implement a QMS that was compliant with the ISO 9001 standard and also had very little understanding of what it was in general. Jill was excellent at explaining this and giving direction on how to implement it effectively. |
Dkc Construction Ltd
Helped me to understand the course content in relation to my specific business
| The tutor, Liz, was very attentive and clear in her explanations. I had a lot less knowledge surrounding QMS in general than the 2 other attendees, and Liz made sure I was included in discussions. Moreover, she helped me understand the contents of the course in relation to my specific business and situation. |
Redfern Energy
The tutor made this course
| The tutor, Sara, made this course. She had the human element and made some of us who are very nervous in this sort of setting, relax and join in the session. Also I couldn’t fault the venue or the venue staff that made such an effort in keeping us well fed and watered. |
John Peck Construction Ltd
Tutor made the entire experience a lot of fun
| Always apprehensive about completing courses online, however the tutor ensured to interact with everyone and made the entire experience a lot of fun. |
SRT Marine Systems Plc
The tutor really made a difference
| The delivery of the course material and knowledge of the tutor really made a difference to how engaged I was and my overall understanding of ISO 9001. |
Eastman Chemicals