Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor put things into perspective and shared many helpful examples
Gordon was really good at explaining in detail, throughout the course and context. He shared many examples that were helpful. The conversation between the participants and himself were really good. He put things into perspective and was eager to help and wanting us to achieve our goals for the course.
Jones Crawler Cranes
Taught me how to audit effectively rather than just thinking about clauses
I went in with the expectation the gain a qualification and learn how to audit against the clauses of ISO 9001. Momcilo completely blew my mind by teaching me to audit and not think about the clauses. This has made me a more rounded auditor.
Glenfield Invicta Ltd
Gained a deeper understanding of the auditing process in practical terms
My tutors were exceptionally friendly and created a welcoming learning environment from the very start. They explained every concept clearly and made even the more complex parts of ISO 9001 easy to understand. Their teaching style helped me gain a much deeper understanding of the auditing process, not just in theory but in real, practical terms. It was a genuine pleasure to listen to them and take part in discussions. Their ability to break things down, encourage questions, and share real examples made the whole experience engaging and enjoyable.
Bri-Stor Systems Ltd
Tutor delivered intensive content in an engaging and digestible way
Momcilo was an absolute joy, he delivered the content in a way which was engaging and digestible. His appropriate humour provided relief during quite intensive and heavy content. He is clearly a very accomplished tutor and Bywater is lucky to have him.
Trusted Technology Partnership
Very engaging and interactive course delivered by an expert
Wayne delivered a very engaging and interactive course. His personal experiences as a Lead Auditor truly brought the ISO 9001:2015 Standard to life.
The Chartered Trading Standards Institute
Gained a new appreciation of the standard
I anticipated learning about ISO 9001 to be laborious and uninteresting. Instead, our tutor, Wayne, made it engaging and enjoyable, so much so, I left with a new appreciation of the Standard and how to read it.
The Clancy Group Limited