Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat tutor had so many examples to share
Mel was great. She kept the days going, even when we were flagging. She had so many examples to share. She really showed us how to apply what we learnt.
Babcock Integrated Technology Limited
Everything explained really clearly
The tutor was very knowledgeable and explained everything really clearly, and at a good pace where people with different levels of experience were all understanding.
Simpson Associates
Amazing tutor brought the course to life
The tutor was absolutely amazing. His ability to convey the content whilst also imparting his knowledge was so good. He was engaging, got everyone involved and gave real life examples. He brought the course to life and I learnt so much.
GSK
By far the best ISO 9001 course I've attended
This is the 3rd course completed for ISO 9001, with the others carried out with a different training company. This course was by far the best, helped me understand how to put this in to practice.
DVSA (Driver & Vehicle Standards Agency)
Effective group discussions and activities
Gary was easy going, made the course content far more understandable through the use of roleplay and group based discussion.
Songa Shipmanagement Ltd
Course content was made interesting and easy to absorb
Momcilo is an excellent tutor, very experienced and enthusiastic. He was very friendly and engaging and made us feel comfortable participating in discussions. He made the subject interesting and provided real life examples to ensure we are all able absorb the information easily.
J Reddington Ltd