Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetGained confidence and a clear path of action
I was incredibly worried about ISO 9001 and being able to understand it. Following the course I’m now much more confident and have a clear path of action.
Qcom Technology Ltd
Impressive ability to engage the group
I was very impressed by the tutor’s ability to engage with and hold the virtual room. Everything was very clearly explained.
Capita
High standard of course delivery
Course was delivered to a high standard, tutor took time to explain anything that wasn’t clear.
UKHO
The tutor made a significant difference to the overall experience
From the outset, the tutor helped me feel at ease, which was particularly important as I was initially quite nervous about attending. Their ability to encourage participation and get people talking made a significant difference to the overall experience. I would highly recommend this tutor for future courses and thank them for making the training both engaging and valuable.
Network Rail
Great tutor, venue, course content and materials
The tutor was very good and informative. He had time for questions – nothing seemed too much or little to ask. Venue was great. We were well looked after and breaks during the sessions were spaced well. The course was very informative and delivered well. I learned a lot and enjoyed the course. Everything we needed was provided. Workbooks are great to take away for future reference.
Id Construction
Complex requirements made engaging and easy to understand
I would like to sincerely thank the tutor for delivering the training with such clarity, professionalism and practical insight. The way the sessions were structured and explained made the complex requirements both engaging and easy to understand.
Network Rail