Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe interactivity of the course exceeded expectations
| An auditing course could potentially be a dry subject, however over the course of the two days the tutor made the course interactive and very engaging above expectation. |
Siemens
Inclusive, entertaining and thorough training
| The delivery of the course by David was extremely thorough and covered all aspects needed, he made the 2 days inclusive, entertaining in parts, made sure people had sufficient breaks and delivered what I believe was an excellent training session. |
Network Rail
The course was presented very clearly and my attention was kept throughout
The course covered all the basics and the exercises really helped me understand material. The tutor presented the course very clearly and engaged my attention throughout. As someone who struggles with this it is comforting to know that I have left this training with enough understanding to now try to apply to my own workplace.
Atelier Ten
Very welcoming and knowledgeable tutor
| David was brilliant, very knowledgeable and able to put it in a way that made sense to Network Rail which isn’t easy. David also made me laugh loads throughout and made me feel very welcome. |
Network Rail
Highly recommend the tutor
| Our Instructor Mel was amazing, very engaging, made the course very enjoyable and made things pretty easy to pick up, fantastic knowledge that was applied to all the scenarios we brought to her. Would recommend Mel as a tutor every day of the week. |
Intervention Rentals Ltd
Tutor made sure everyone understood and gave helpful examples
| The tutor made the course engaging and made sure that everyone in the course understood by giving examples which were easy to understand. Also helped break down what we didn’t understand. |
Satra Technology