Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHelped me to prepare for first audit
| Course has helped with understanding how I should progress our ISMS and ISO 27001 implementation, and prepare for first audit. |
Enoda Ltd
Extremely good tutor
| Tutor was extremely good and made it very easy to understand the course content. |
Rolls Royce
Great tutor - I never lost my focus
| The way the tutor taught was great. He made the content very understandable with the examples and I never lost my focus. |
Derivco Sports
Relevant, interesting and precise content
| Mike is a wonderful tutor, he made the content relevant, interesting and precise the whole way through. |
Regulus
Tutor helped with my confidence a lot
| Mike helped with my confidence a lot on the course as I was very new to ISO and others had a lot of experience. |
Trusted Technology Partnership
Tutor kept me going the entire week
Our tutor was really engaging and fresh, he kept me going the entire week. I didn’t lag once with the break every one hour and the interaction and book material to make notes in. I also like the way that when I didn’t know the answer to a question the tutor didn’t make me feel I was wrong or silly for getting a question incorrect.
Northrop Grumman UK Ltd