TL 9000 Quality System Implementation - QuEST Sanctioned

The interactive and practical course is essential for anyone who is a telecommunications industry supplier, or is planning to become one.

Upon completion of the course, delegates will be able to follow the steps necessary for successful implementation of TL 9000 quality system requirements and measurements.

• those who will be involved in the implementation of TL 9000, including quality managers, consultants, implementation and management team members, and process owners
• internal auditors and ISO 9001 trained auditors wishing to expand their knowledge

It is important to note that all attendees must have completed the TL 9000 R5.5 Requirements course and the TL 9000 R5.0 Measurements overview (and Registrar auditors must also complete the associated examinations for each). A prior knowledge of ISO 9001 is strongly recommended.

Click here to learn more about prior knowledge requirements.

• introduction to the QuEST Forum and its purpose
• overview and benefits of TL 9000 and its relationship to ISO 9001
• analysis of TL 9000 requirements and measurements
• implementation strategy and project management including:

• • determining scope
  • registrar selection
  • deciding applicable measures
  • gap analysis
  • phased approach for successful implementation
  • impact on procedures, plans and records

• the effective use of TL 9000 measurements
• implementation obstacles, challenges and drivers
• registration process and options
• sources of information and further development

• interpret the requirements and measurements of TL 9000 and how they apply to industry processes.
• develop an implementation strategy for TL 9000
• apply the TIA handbooks for requirements and measurements effectively