Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat tutor, made the learning experience easy
| The ease of understanding and ability to explain the content from the tutor was great and really made the learning experience and approach to the subjects much easier. |
Capita
Feel I gained so much from the course
| I had only basic knowledge of the course content before attending, though the way the course was done by the tutor, I feel I gained so much from the course. The interaction with the whole group was excellent, using examples etc. |
Opito Ltd
Probably the best and most enjoyable course I have done
| Our tutor was very engaging with incredible subject knowledge. I’ve done a pretty huge number of courses in the past, and this was probably the best and most enjoyable. |
Denholm Industrial Services
Tutor's knowledge and experience was well above expectations
| When attending a course, you have the expectation that the tutor is knowledgeable in the topic chosen, on this occasion David went above and beyond with the knowledge and experience he had to offer. |
Polyco Healthline
Refreshing and engaging delivery style
| Great knowledge and course delivered informally which was really refreshing. We were kept engaged throughout. |
Marlowe Fire & Security Ltd
Tutor adapted to suit different learning styles
| Tutor was flexible and able to adapt to different learning styles. |
Stark Technical Services Ltd