Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPractical and engaging course
| The course content was heavily practical rather than simply being a presentation. This made the experience much more engaging. |
Omega Diagnostics Group Plc
Practical examples and advice on how to apply principles in the real world
| The tutor transmitted his passion and professionalism throughout the course, with practical examples and advice not only aimed at passing the exam, but also on how to apply the principles in the real professional world. |
Private
Extremely knowledgeable, encouraging and engaging tutor
| Richy was extremely knowledgeable, engaging and encouraging throughout the course. He helped me to understand the interaction of the standard clauses and how to apply them. |
Nuclear Waste Services
Given me the confidence to fulfill the role of Internal Auditor
| The process was made easy by the content of the course and the delivery of the Tutor. This in turn has given me the confidence to fulfill the role of Internal Auditor within my Company. |
Idem Safety Switched Ltd
Enjoyable and relaxed learning environment
| Very accommodating and welcoming venue, great lunches and selection of drinks and snacks during breaks. It made the whole learning experience a lot more enjoyable and relaxed. |
D-Tech (UK) Ltd
Great tutor, made the learning experience easy
| The ease of understanding and ability to explain the content from the tutor was great and really made the learning experience and approach to the subjects much easier. |
Capita