Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetNew learning and skills to better support my role
| The course delivery was excellent, bringing to life a topic I’d never heard of before. I now have new learning and a new skill that will support better outcomes when completing property inspections and internal audits. |
Southern Housing
Incredibly engaging and approachable tutor
| The tutor, David, was incredibly engaging and delivered information to a very high extent. I felt comfortable asking questions and discussing various points in depth. |
East Riding of Yorkshire Council
Clear and concise delivery
Very engaging tutor. Clear and concise delivery of information and course content.
Inspection Consultants Ltd
Very knowledgeable, curious and approachable tutor
| Very knowledgeable tutor, curious, keen to find answers, approachable, and friendly. Also good at managing the whole group of people, which I imagine is tricky, particularly virtually. |
Royal National Theatre
Very interactive and in-depth course
The overall depth of the course and the ability to demonstrate understanding throughout both practically and theoretically across the 2 days most exceeded expectations. It felt like an alternative to the average classroom learning experience, where you’d typically be talked at and given no allowance to demonstrate or test what you’ve learned. Overall, it was a very interactive course, which I liked.
Micronclean Ltd
Tutor created an inclusive and encouraging atmosphere
| The tutor’s extensive knowledge of the subject matter was evident, as they seamlessly addressed complex concepts with clarity and confidence. They also exhibited exceptional listening and observational skills, ensuring that all participants felt heard and understood. This approach fostered an inclusive atmosphere where every attendee was encouraged to contribute and participate actively. |
GSK