Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetLooking forward to applying the course content and methodology
| I am looking forward to applying this methodology to the investigations I am regularly involved with as I believe it will help us identify the true root cause & help with implementing appropriate corrective actions |
Collins Aerospace
Very good course, made better by a very good tutor
| Although I have a number of years experience with ISO 9001, it was a very good course and provided more background and detail on certain areas. All in all a very good course, made better by a very good tutor. |
Volkerrail Limited
Dynamic and enjoyable learning process
| I anticipated a more traditional lecture format, but instead, the course was filled with hands-on activities, group discussions, and real-world applications that made the learning process dynamic and enjoyable. |
Inspiro Learning Limited
Examples were tailored toward our business
| The tutor was able to tailor the course towards live examples we have in our business. |
MacTaggart Scott & Company Limited
Tutor paid extraordinary attention to the course participants
| Steve’s previous work experience and life stories kept the group attentive and I felt this aspect had a real impact on the efficiency of learning and applying knowledge. His attention to the course participants was extraordinary, constantly probing each of us for opinions or answers to consolidate knowledge. |
Collins Aerospace
Came away from the course far more confident and able to put it into practice
| I went in with medium knowledge and low confidence in leading an audit. I have come away feeling far more confident and have been immediately able to put this into practice. |
Hue Imbued Consultancy Limited