Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat tutor, venue, course content and materials
The tutor was very good and informative. He had time for questions – nothing seemed too much or little to ask. Venue was great. We were well looked after and breaks during the sessions were spaced well. The course was very informative and delivered well. I learned a lot and enjoyed the course. Everything we needed was provided. Workbooks are great to take away for future reference.
Id Construction
Complex requirements made engaging and easy to understand
I would like to sincerely thank the tutor for delivering the training with such clarity, professionalism and practical insight. The way the sessions were structured and explained made the complex requirements both engaging and easy to understand.
Network Rail
Enjoyable course content and practical work
Mel was excellent, very knowledgeable and delivered the content well. I enjoyed the course content along with the practical work involving all the participants.
Bylor
Best tutor I've had
Gareth was incredibly informative, was able to break things down in digestible chunks and make it relevant to the industry we worked in. Best tutor I’ve had.
JDT Utilities Ltd
Outstanding delivery of the course
Delivery of the course was outstanding, Jill’s ability to capture your attention and hold it for long periods was a credit to her passion for the job.
Graphic Packaging International Europe UK Ltd
Best training course I have attended in years
David is a great tutor, he kept everyone engaged and made the course fun to be on. His knowledge on the subject was also outstanding. Probably the best training course I have attended in years.
Network Rail