Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetUseful industry experience shared by the tutor
The tutor was able to use their industry experience to provide meaningful anecdotes that helped to remember key concepts.
Atsec Information Security Ab
Well designed course content
Content was well designed and the tutor also gave a good guidance on how to perform audits. It also gave a perspective on how to analyse the requirements and controls from the standard. I would say both the content and tutor was very good.
Atsec Information Security Ab
Incredibly engaging and informative tutor
Karen was an incredibly engaging tutor with a fun and informative teaching style, she was very friendly, and made me feel comfortable when struggling with the work.
Optima Contracting Ltd
Extremely engaging
Extremely engaging tutor, using examples from past experience to build a picture and get the point across. David was able to break down different scenarios and explain effectively where the auditors scope begins and where it ends. The breakout rooms were a useful way of getting to work with other people on the course remotely.
Fet
Easy to understand and useful in daily work
Training was easy to understand, and examples were easy to follow and use in daily work.
Motherson
Will be confident conducting future investigations
The techniques taught were simple and easy to use. I will be confident when doing future investigations.
Bilstein Group UK