Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-structured course content with practical examples to apply the concepts
| The course content exceeded my expectations due to its depth and relevance. It was well-structured, covered all essential topics, and included practical examples that made it easy to understand and apply the concepts. Additionally, the ease of booking and efficient course administration made the entire experience seamless, allowing me to focus entirely on the learning process without any logistical concerns. |
DM Conseil
Tutor broke the course content down excellently
| Ben was very engaging & his enthusiasm was fantastic. He broke things down in an excellent way when explaining different logics/Models. Hand out book is fantastic. |
British Gas Services Ltd
Delegates' differing levels of experience was managed very well by the tutor
| Tutor maintained high energy, managed peoples different levels of experience and questions very well, made the role play flow very naturally which gave the feeling of being in a real audit. |
Apollo Fire Detectors Ltd
Supportive tutor provided clarification
| The tutor was supportive throughout and provided clarification for any queries or misunderstanding raised by the group. The information provided can be used as good reference material in the future. |
Baxi Heating
Course content was exactly what we were hoping for
| Having completed an ISO Internal Auditing course a few years ago with another training provider and having a poor experience with that, I was hoping this wasn’t going to be the case by selecting another training provider – Bywater course content was exactly what we were hoping for and to complete what we wanted to achieve. |
Bathgate Flooring Ltd
All explained really well
| Cheryl was a really good tutor – knew the standard inside out and could explain all very well. |
Morgan Sindall Construction And Infrastructure Ltd