Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor challenged us and boosted confidence
| Fantastic tutor, really challenged us and kept everyone engaged in the virtual classroom setting. Showed care and understanding when I was struggling and gave me the confidence to press on and complete the course. |
WHP Telecoms Ltd
Felt as though I was learning without knowing I was learning
| Because I expected to be taken through the standard bit by bit, and have it explained in a slow, tiresome manner, however the method of teaching was far more advanced, I felt like I learnt it without knowing I was learning. The tutor was so engaging and made it easy. |
Estee Lauder Companies
Able to apply course content to our own roles, teams and workspace
| The trainer was very in-depth and we were able to apply everything we learnt to our own roles, teams and workspace. |
TUV SUD Ltd
Very well delivered and structured course
| I was slightly worried about feeling overwhelmed with information however Alan is incredibly knowledgeable and with that delivered a very well structured course, any topics I felt I needed a little more detail on he made sure I fully understood before moving forward. |
Fontaine Fifth Wheel Europe (A Trading Division Of The Marmon Group)
Allowed me to easily see areas of improvement within my organisation
| I think that the reflections I gathered on best practice were the points that exceeded my expectations. The tutor was able to clearly outline best practice and I could see easily areas of improvement within my organisation. |
UK Hydrographic Office
Really well organised course with very knowledgeable tutor
| The course is fast paced but everything required – the discussions over the 2 days allowed for learnings from other industry’s as well. Having a copy of the slides lets you concentrate on what’s being said/discussed as well. It was really well organised & our tutor was very knowledgeable. |
Taqa