Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEngaging tutor with many real life examples
| The tutor was very engaging and used many real life examples to help understand the information he was teaching. |
SHD Composite Materials Ltd
Case studies and learning structure made the course really easy to follow and understand
Brilliant tutor, very engaging and explained everything well. The way he structured the learning and case studies really made the course easy to follow and understandable.
QA Limited
Great tutor, tailored his teaching styles to suit the delegates
| The tutor was great – he had fantastic knowledge and made sure to include everyone in discussions/exercises. I thought he was able to tailor his teaching style to match the different people in the room and was always open to additional questions. |
Halfords
Flexible tutor, tailored the course to suit our needs
| The tutor was very flexible and tailoring the course on the fly to suit our needs and answer our questions. |
Children's Hearings Scotland
Tutor kept us focused and entertained
| The tutor was very good and presented the information in a way to keep you focused and entertained, a refreshing change to the monotone tutors we’ve experienced before. |
Handicare Accessibility UK
Really insightful and pleasant group discussions
| It is really important to have at least basic skills about auditing in my job as QC Engineer. With this course, I have attained the necessary knowledge applicable to my role. The group discussion was really insightful and a pleasant experience. |
Align JV