Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImpressive, engaging and easy to understand tutor
| The level of knowledge and detail the tutor imparted was impressive and he was engaging and easy to understand. |
Strongdor
Engaging tutor demonstrated a desire for the delegates to learn from the experience
| Very engaging tutor, extremely knowledgeable and demonstrated a desire for everyone to learn from the experience. |
DVSA (Driver & Vehicle Standards Agency)
Really good discussions in relation to our own company policies and processes
| I found the course content really good and found that we were able to hold really good group discussions about how we could relate the principles learnt into our own company policies and processes. |
Virgin Atlantic Airways Ltd
Extremely competent tutor made the day enjoyable
Elaine was highly enthusiastic and extremely competent in answering questions as well as delivering the content. This allowed her to deliver with confidence and made the day more enjoyable as I knew I could ask questions as I went along.
Thermofisher
The course content was applied to our specific roles by the tutor
| Momcilo was very knowledgeable and was able to enthusiastically link the course to how it applies to our specific roles. |
Ernst and Young LLP
Felt happy to ask the tutor questions
| John was really knowledgeable in the course content and the case study, so he was able to assist us in using the timelines and explaining everything really well. We felt happy to ask questions and ask him to repeat anything that we didn’t understand or could relate to. He was also funny and down to earth which really helped. |
Virgin Atlantic Airways Ltd