Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery impressed
| I was very impressed by both the venue and the hotel. The ability to apply what I learnt was also very high. |
Historic England
Clearly experienced and knowledgeable tutor
| Steve was very good. He managed the team really well despite many of us not being familiar with auditing. His experience was clear and his knowledge on the subject matter was excellent. |
C&D Access Ltd
Gained a lot of knowledge that can be used in my daily work
| After this course, there is a different mindset. I see QMS as a complex structure and correlated organism with functions and responsibilities. I have gained a lot of knowledge which I can use in my daily work. |
Baxi Heating
Very considerate and adaptable tutor
| Steve was a very knowledgeable and very well prepared tutor. He was very considerate and very adaptable to all of the knowledge levels. |
Total Security Services
All aspects of the course were enjoyable
| The tutor was highly engaging, simplified each section of the course and was fantastic to interact with. I really enjoyed all aspects of the course from the booking to completing the course. |
Private
Exercises and discussions helped us to understand the nuance of the subject
| Course content was really good as the hands on exercises and discussions really made us understand the nuance of DFMEA. |
McLaren Automotive Ltd