Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor read the room and identified participant's needs with ease
| Tutor had a great style, being able to read the room and identify what was needed to be focused on with ease. |
Achilles Information Limited
Learnt very effective techniques from the course
The techniques learned are simple to apply, but also very effective.
Fountain Fresh Imports Ltd
Really insightful and engaging
| I had little experience of DFMEA beforehand so was unsure what to expect. I found it really engaging and insightful. |
McLaren Automotive Ltd
Now feel better equipped for an audit
| The application of the code and standards to an audit was a bit of an eye opener and the level of detail required. I feel better equipped to deal with this now. |
Thames Valley Police
Lots of helpful student interaction and group tasks
| Liz was great at explaining the course material, with lots of student interaction and group tasks which really helped us to absorb the information and keep us interested. |
UK Hydrographic Office
Session was brought to life by the tutor
| Tutor was engaging and brought session to life, was able to relate to the issues we faced as contract managers. |
British Gas Services Ltd