Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceptional
I felt the course in general was great – Tutor knowledge, delivery, content and quality all ranked at a top level for me. The Virtual experience, which often could be degraded due to internet issues beyond control was exceptional. I had no pre-conceived ideas on the course, having completed courses with other providers I felt that Bywater would be my recommended option.
Spectra Packaging Solutions Ltd
Interesting course
The Tutor knew the content inside and out while also being able to keep the course interesting. Strong ability to be diplomatic and take in all opinions and interpretations while steering course members to the correct answer.
Satra Technology
Covered all aspects of the standard
The training covered all the aspects of the standard and was delivered well.
GSK
Knowledgeable & experienced
The Tutor’s knowledge and experience was apparent, good confidence shown in all aspects of delivery.
Coatweld Consultancy Ltd
Engaging, wealth of knowledge
The delivery for me made the whole course engaging. I was able to refer back to conversations or stories the Tutor had told to remember details and information. The Tutor made the course fun and you could tell she had a wealth of knowledge and experience which came out even more so during off the cuff or unplanned conversations.
KnowledgePool Group Limited
Increased confidence
I am now confident to conduct solo auditing, prior to the course I was apprehensive. Tutor was also very knowledgeable and extremely good.
CSA Group