Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceptional role play
Amazing delivery of a dry subject. The Tutor made it come alive, and her knowledge of the subject ensured was understood, and practically how it could be applied, and helped me understand how my business’s audit programme can be improved. Her role play was as exceptional as the delivery.
Disclosure And Barring Service
Real life examples
The Tutor was very knowledgeable and was able to provide real life examples of what she was teaching. She was very supportive and helpful.
Disclosure And Barring Service
Applicable to real life scenarios
Course structure closely aligns with ability to apply learning to real life scenarios
MOD
Great
The delivery was great, our tutor used examples that just really worked for me.
Herman Miller
Excellent Tutor
Excellent tutor. She had excellent knowledge and applied the right amount of judgement to help us learn – both to pass the exam and use the knowledge in the real world. Also she allowed us to do individual exercises as well as group work. I think the balance of using both was key.
RAF
Extremely knowledgeable Tutor
The Tutor was extremely knowledgeable about the subject and delivered it in a lively and informative way.
West Yorkshire Police