Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat knowledge of the subject
The tutor had great knowledge of the subject and was able to provide clear answers for all questions.
Public Health England
Excellent communication
Excellent communication with details prior to the course
Haigh Consultancy Services Ltd
Sharing experiences
The tutor was knowledgeable and the class was mixed with experts and novices. It was great to be able to share my experience to further my own learning and help others too.
Katherine Blakey Limited
Real life scenarios
Gave examples of real life scenarios. The Tutor was able to get people to think about their experiences and share these with the group.
Serco Limited
Extremely useful
The Tutor tried to incorporate elements of all delegate’s personal reasons for attending the course, which I found extremely useful. This combined with the surprising effectiveness of the virtual classroom and breakout sessions made it thoroughly enjoyable.
Private
Enjoyable
This was the first time I had tried virtual learning and the Tutor made it very enjoyable.
New England Biolabs (UK) Ltd