Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGave me the tools to deliver an audit
The course gave me the tools to deliver an audit in future. Specific to what needs to be done.
John Crane (UK) Ltd
Very well delivered
Course subject matter was excellent and very well delivered
Flexible Medical Packaging Ltd
Really good
Content was really good and will be useful in the future
Yondr Group
Wonderful Instructor
The Tutor was a wonderful instructor. Her knowledge of the course content coupled with her experience as an auditor made the learning experience an extremely pleasurable one. The pace of the course was just right and never felt laboured or rushed at any time.
CSA Group
Interesting and interactive
The Tutor made the course more interesting and interactive than I was expecting.
John Crane (UK) Ltd
Amazing!
Learning via Zoom was amazing! I’m not sure now that I would prefer to attend a course in person, probably not. I found being in familiar surroundings actually made me more likely to contribute my own thoughts and experiences. The technology was spot-on.
Air Navigation Solutions Ltd