Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetKnowledgeable & experienced
The Tutor’s knowledge and experience was apparent, good confidence shown in all aspects of delivery.
Coatweld Consultancy Ltd
Engaging, wealth of knowledge
The delivery for me made the whole course engaging. I was able to refer back to conversations or stories the Tutor had told to remember details and information. The Tutor made the course fun and you could tell she had a wealth of knowledge and experience which came out even more so during off the cuff or unplanned conversations.
KnowledgePool Group Limited
Increased confidence
I am now confident to conduct solo auditing, prior to the course I was apprehensive. Tutor was also very knowledgeable and extremely good.
CSA Group
Additional helpful skills
I thought the training provided a good balance between the “basics” of performing an audit as well as additional helpful skills as you develop your audit experience.
Safelincs Ltd
Excellent & engaging
Tutor was excellent and very engaging
Evergreen Garden Care
Hassle free
First experience of virtual classroom training. Was anxious about the ability to deliver and receive information and content. Found no problem at all in all areas. Further to this the booking and course administration was swift and hassle free with all needs tailored to.
Avara Foods