Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetExcellent Training
Following on from the excellent training I now have the ability to apply what I have learnt
Costain Ltd
Outstanding knowledge
Outstanding knowledge and was able to rely that in easy to understand terms
JD Marine And Sons Ltd
Great depth of knowledge
The tutor kept us fully engaged on both days. She was helpful, had a great depth of knowledge and encouraged us all.
Precision For Medicine
Exceptional
I felt the course in general was great – Tutor knowledge, delivery, content and quality all ranked at a top level for me. The Virtual experience, which often could be degraded due to internet issues beyond control was exceptional. I had no pre-conceived ideas on the course, having completed courses with other providers I felt that Bywater would be my recommended option.
Spectra Packaging Solutions Ltd
Interesting course
The Tutor knew the content inside and out while also being able to keep the course interesting. Strong ability to be diplomatic and take in all opinions and interpretations while steering course members to the correct answer.
Satra Technology
Covered all aspects of the standard
The training covered all the aspects of the standard and was delivered well.
GSK