Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWonderful Instructor
The Tutor was a wonderful instructor. Her knowledge of the course content coupled with her experience as an auditor made the learning experience an extremely pleasurable one. The pace of the course was just right and never felt laboured or rushed at any time.
CSA Group
Interesting and interactive
The Tutor made the course more interesting and interactive than I was expecting.
John Crane (UK) Ltd
Amazing!
Learning via Zoom was amazing! I’m not sure now that I would prefer to attend a course in person, probably not. I found being in familiar surroundings actually made me more likely to contribute my own thoughts and experiences. The technology was spot-on.
Air Navigation Solutions Ltd
High quality documents
High quality documents issued well in advance of course. I also liked the fact they were sent in hard copy.
Mechatherm International Limited
Interesting
Content was delivered confidently and in a way to make it interesting, at no point was I board or the content was dry.
London Bridge Associates Ltd
Exceeded my expectations
Tutors were relaxed and good fun, they were professional in their approach and ensured everyone was involved in the course chats and workshops. The whole experience from booking the course to the final tests was easy and straight forward – every area met if not exceeded my expectations.
Red Kite Oil Services