Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSupportive Tutor
The Tutor was able to explain from different situations, good knowledge of subject. Fun and supportive learning, especially the mock audit!
Danny Sullivan Group Ltd
Experienced Tutor
The Tutor is very experienced and was able to use real life experiences
EM&I (UK) Ltd
Well explained
Well explained and fully understood the training which was delivered was able to draw on real life experience’s to help deliver the course in a language which was easy to understand.
Diageo Plc
Good role plays
The Tutor had a very good understanding and as a tutor he did his best to make us understand in the simplest way possible. He is very good at role plays as well. Thoroughly enjoyed the course.
John Crane (UK) Ltd
Excellent
The instructions to join the virtual classroom were excellent and once in it was seamless. Both the main session and break out rooms were a success and I don’t feel anything was lost by not being face-to-face for this training.
Security Industry Authority
Very impressed
I was worried about keeping my attention and the interaction of the course being remote but very impressed, the Tutor kept a good pace and kept me interested and training content was really good.
Komatsu Mining Corp. Group