Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding, very interactive
The Tutor’s knowledge is outstanding. The way the course was delivered and the support given was well above my expectations. I did have reservations with it being online and how the interaction would be handled, however, it was one of the best courses I’ve been on. It was very interactive with various breakout workshops and working within a group. There was no difference from a virtual course to a classroom course.
Norco Group Ltd
Great examples
Described content from ISO 9001:2015, utilising great examples that simplified the content.
McCulloch Rail
Excellent
The delivery of the material was excellent. It was easy to understand and was not overloaded with information.
Oxitec Ltd
Good content
Good content and role play
Howdens Joinery Co. Ltd
First class
The Tutor managed the course extremely well using the Zoom meeting facilities seamlessly and without detracting from delivering the content. The Tutor’s experience and insight used in her delivery was first class.
Fugro GeoServices Ltd
Years of training experience
The Tutor is a Principal auditor with many years of training experience, so I trusted her completely as she led us through the course.
United Utilities Water Limited