Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetIn-depth knowledge
The Tutor had a very in-depth knowledge and understanding of the course.
Diageo Plc
Very Impressed
I was very impressed with all aspects of the course. Having completed a Bywater course before (intro to 9001) I knew that the provided materials and the tutor would be top notch, and I wasn’t disappointed at all. I was a little apprehensive about the online aspect of the course before I started. The delivery of the course was much better than I had hoped for, with the break out sessions and groups working really really well. I was very impressed with how the course was delivered to us.
Southern Water
Good content
Everything was explained, good content allowed a good understanding
British Engineering Services
Gave me the tools to deliver an audit
The course gave me the tools to deliver an audit in future. Specific to what needs to be done.
John Crane (UK) Ltd
Very well delivered
Course subject matter was excellent and very well delivered
Flexible Medical Packaging Ltd
Really good
Content was really good and will be useful in the future
Yondr Group