Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGood role plays
The Tutor had a very good understanding and as a tutor he did his best to make us understand in the simplest way possible. He is very good at role plays as well. Thoroughly enjoyed the course.
John Crane (UK) Ltd
Excellent
The instructions to join the virtual classroom were excellent and once in it was seamless. Both the main session and break out rooms were a success and I don’t feel anything was lost by not being face-to-face for this training.
Security Industry Authority
Very impressed
I was worried about keeping my attention and the interaction of the course being remote but very impressed, the Tutor kept a good pace and kept me interested and training content was really good.
Komatsu Mining Corp. Group
Very practicable
It was delivered in a very practicable way using real examples.
Mercedes Amg High Performance Powertrains
Very interactive
It was very interactive and the knowledge of the tutor assisted the team in understanding the concept. The course tackled all concerns I had.
Diageo Plc
Great
The Tutor has been great. He kept all the attendees engaged throughout the course. A lot has been learnt from the course.
John Crane (UK) Ltd