Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRefreshing and engaging delivery style
| Great knowledge and course delivered informally which was really refreshing. We were kept engaged throughout. |
Marlowe Fire & Security Ltd
Tutor adapted to suit different learning styles
| Tutor was flexible and able to adapt to different learning styles. |
Stark Technical Services Ltd
Tutor created a relaxed atmosphere making it easy to contribute
| Very knowledgeable and explained things very well, quite often giving relatable scenarios making things easy to understand. Created a relaxed atmosphere making it feel very easy to contribute. |
Polyco Healthline
Gained more confidence when auditing to ISO 9001
| I found this course very useful for someone who works with the ISO 9001 standard daily as it gave me more confidence when auditing some of the more complex and technical parts of the standard. |
Quadient
Course content was made relevant to my job role
| Tutors were very knowledgeable and relating the practical application of the process into my job role making it relevant. |
Horstman Defence Systems Limited
Course content explained clearly and effectively
| I am pleased to say that the training course exceeded my expectations. The tutor made me feel comfortable throughout, ensuring the content was explained clearly and effectively. Thanks to their approach, I now feel much more confident about the legislation than I did before. Overall, it was a great experience |
Orsted UK Limitied