Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor had real industry experience, conversant with existing contracts at TWUL
Great to listen to someone with real industry experience, not someone who acquired wholly theoretical information. Tutor seemed to be fully conversant with existing contracts at TWUL.
Thames Water Utilities Ltd
Tutor was well versed, great delivery and encouraged discussions
| The tutor’s delivery was great. He was well versed in his knowledge, and was happy with an open format for discussions as and when they arose. |
Alliance Homes Group
The course has given me the confidence to implement what I have learnt
| Following the course it has given me the confidence to implement what I have learnt. The way the tutor delivered the course was fantastic. |
SSE
Delivered well
Delivered well and will make me prepare better for future contract meeting.
Vivid Homes
Knowledgeable, clear and concise Tutor
The Tutor was very good, knowledgeable, clear and concise with the details and answers.
Nottinghamshire Fire & Rescue
Knowledgeable tutor
The tutor’s knowledge and experience was a huge reassurance.
Avanti West Coast