Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor offered a multitude of example and advice
| The tutor was knowledgeable and he offered a multitude of examples and advice to specific challenges within my own personal experiences. |
Porton Biopharma
Tutor quickly identified the areas of Contract Management that were most required by the group
The Tutor quickly identified the areas of Contract Management that were most required by the group and addressed these areas in an interesting, informed way. He kept the participants engaged and recognised when breaks were needed.
North Lanarkshire Council
Tutor made everyone feel at ease
| All aspects of administration were very efficient. The course tutor created a great virtual classroom environment, made everyone feel at ease and delivered the content comprehensively to an audience of varied experiences. I was probably the least experienced on the course but understood all concepts, points and discussions. |
Fingerpost Consulting Limited
Tutor explains the information with ease
| The tutor, who I have worked with previously, is very consistent in his work and explains the information with ease. |
Form3
Tutor made sure the course was interactive
| The Tutor was very knowledgeable and able to convey the course content in a way that make sense to me and how I could practically apply the learnings. They also made sure it was an interactive course, including everyone in the conversations. |
International Beverage
Very engaging and helpful Tutor
| Our tutor was great and very engaging, he gave lots of real life examples and situations which I found very helpful. |
Bourne Leisure Ltd