Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding tutor
| Simon is an outstanding tutor and knew exactly how to get everybody engaged in the subject, which prompted very interesting discussions and gave us the knowledge of how we can apply the course content to our own individual roles. |
Network Rail
Very detailed course contents that I can apply to my job
| The course contents was very detailed and easy to follow and I can apply this to my job. The tutor was also engaging and took the time to clearly explain areas of the course in much greater detail. |
Wabtec Control Systems UK
Creative and engaging tutor
| Simon was creative, engaging and delivered a course that was informative and fun. |
Network Rail
Interactive and energetic Tutor
| The tutor was interactive, energetic and did not make the sessions boring. Some trainers have the ability to put me to sleep but this training course and the tutor was engaging and informative. The tutor was very good at delivering the training sessions. |
St Modwen Properties Limited
Tutor made the content very easy to discuss
| Very likeable and approachable tutor, he made the content very easy to discuss and it was a very open session. |
St Modwen Properties Limited
Added a lot of value which I was able to take away
The course content was interesting and relative to my role, so added a lot of value which I was able to take away and share. Enjoyed the tutors casual but effective approach to the project and sharing of his experience.
Harwich Haven Authority